1. Are you a factory? Yes, We are a food machinery manufacturer, established in 2003, located in Zhucheng, Shandong Province, China. 2. How can I pay my order? We accept payment by T/T, Western Union, Alibaba Trade Assurance. 3.Can you send me the video to show how it works? Yes, We can send you all the videos you need. 4. Why should you buy from us not from other suppliers? Since its establishment in 2003, our customers all over the world, with high product quality and thoughtful service, have been highly praised and recommended by many old customers. 5. How about your warranty? The warranty is 12 months. Our technicians will show you how to repair by video or go to your company if you pay the fees needed. 6. What are your price terms? The price can be based on FOB, CFR or CIF. 7. How to ensure the quality of the machine? We choose safe and high-quality raw materials,and establish a professional quality control department to check the quality and production details.